Thursday, August 07, 2008

After writing the Goldburg You'r in Business thing. I recalled a case study we read in Human Relations class.

Bell Systems in the 1940's had a typing pool of over one hundred women typing letters for various administrative departments.

The women were divided into groups and each group had an experienced editor who read each piece circling errors and sending the missive back to be reworked.

A consultant was called in when rejections approached 100%.

Interviewing members of the pool he found that most of the women were recent graduates of prestigious colleges some with masters degrees. They had their resumes out for positions in their field and in the meanwhile took the typing job to pay the rent.

The recommendation was that the editors be eliminated and one supervisor do random checks.

When the women learned that they were to be treated as responsible adults errors disappeared.


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